Send a Case
Working Times
Domestic Orders
Crown & Bridge:
- Zirconia: 6-7 working days in lab
- Modeless Zirconia: 4 working days in lab
- Emax: 8-10 working days in lab
- PFM: 8-10 working days in lab
Removables:
- Acrylic Repair: 1-3 working days in lab
(depending on complexity) - Flexi Repair: 2-4 working days in lab
(depending on complexity) - Reline: 1-2 working days in lab
- Tray/Bite Blocks: 5-6 working days in lab
- Wax Set Ups: 5-6 working days in lab
- Denture Finishes: 5-6 working days in lab
Implants:
- Basic: 10-14 working days in lab
- Complex/Roundhouse: Case by case basis
- Hybrid: Case by case basis
All International Orders
- 12 – 14 working days in lab
Rx Form Download
• Download and print our prescription form
• Fill out the prescription form completely
• Make and keep a copy for your records
• Include a copy of the completed form with your case
Online Portals
Access the online portal below for your location to upload digital cases.
Bristol, PA Location
Access the Bristol, PA location online portal to submit a case, upload photos, pay your bill, and check the status of your case.
York, PA Location
Access the York, PA location online portal to submit a case, upload photos, pay your bill, and check the status of your case.
West Berlin, PA
Access the West Berlin, PA location online portal to submit a case, upload photos, pay your bill, and check the status of your case.
Fill out this form to order restock supplies.
Order Restock Supplies
Need to refill your packing materials? You’re in the right place!
What You Can Order:
- Boxes – Small and medium sizes available (25 at a time)
- RX Forms – For prescription processing and compliance (25 at a time)
- Prepaid UPS Shipping Labels – Easy return and delivery (25 at a time)
How to Order:
- Fill Out the Request Form Below
Tell us what you need and how much. Tell us the doctor’s name and the shipping address. - Submit Your Request
Once submitted, our team will process it within 2 business days.
Get It Delivered:
Supplies will be shipped directly to your location!
Packing your Case
Protect your case and avoid delays by packing carefully. Broken models can lead to poor fits and re-impressions.
Follow these steps:
• Disinfect all items and seal them in a bag.
• Wrap each model in bubble wrap.
• Fill the box with extra bubble wrap to prevent shifting.
Articulator/Face-bow:
Remove and wrap models separately, or if models stay on, separate and wrap each part securely. Wrap face-bow separately.
Crowns/Bridges/Shade Tabs:
Use a sealed bag or container, then wrap.
Photos/Slides:
Place in a sealed plastic bag.
Frequently Asked Questions
What services does your lab specialize in?
We are a full-service dental lab specializing in a wide range of restorations including crowns, bridges, veneers, implants, full-arch cases, and digital dentures.
We offer both traditional and digital workflows to best meet the needs of each case. Our lab handles many implant cases and supports multiple restorative paths, providing an open-source approach to ensure flexibility and optimal outcomes for implant restorations.
Do you accept digital impressions? What systems do you accept?
Yes, we accept digital impressions from all major intraoral scanners, including iTero, 3Shape TRIOS, Ori, Medit, Carestream, and Planmeca, and more. You can send files via our secure portal or directly through your scanner’s integration. All digital files are accepted as long as you can export an STL or PLY file format.
Click HERE for a simple guide to connect your scanner to our portal.
What is your average turnaround time for restorations?
Our standard quoted turnaround time is 2 weeks; however, most restorations are completed in 5 days or less, depending on the case complexity.
How do I send a case to your lab?
You can submit a case by scheduling a UPS pickup by calling us, using our online portal to upload digital files, or sending physical impressions via prepaid shipping labels we provide.
You can use our online portal links at the top of this page.
What kind of support do you offer for complex cases?
Our experienced technical team is available for case planning, material selection, and diagnostic wax-ups. We also offer virtual case consultations and chairside support for full-arch and implant cases.
Can you help with custom shading or patient-specific esthetics?
Absolutely! We offer in-lab custom shading appointments and can work from high-resolution photos or videos if your patient can’t visit in person.
Do you offer CE courses or training for dentists and staff?
Yes, we regularly host CE-accredited courses covering the latest in materials, digital workflows, and clinical-lab communication. Stay tuned to our website or sign up for email updates to learn more.
What is your remake or adjustment policy?
At The Dental Lab, every returned case is reviewed by a CDT, who evaluates the original RX, instructions, and impressions against the new ones to determine case charges—this may result in a full charge, shared charge, or no charge.
If a case is returned after a new one has been placed, the same review occurs, but credit vouchers (not case credits) will be issued. These may cover the shared or full invoice amount for future cases.
We follow the American Dental Association’s recommendation and guarantee restorations for up to five (5) years, provided they are used as intended and not altered, misused, or abused.
We reserve the right to charge for remakes or repairs if appliances show signs of alteration, misuse, or abuse.
We do not guarantee restorations such as mouth guards, repairs, implant parts, or modifications to the original prescription. Cases using unsuitable impressions at the doctor’s insistence are also not guaranteed.
All appliances are custom-made and non-refundable.
To qualify for our remake policy or credit vouchers:
- The original case must be returned.
- The doctor must have used our lab within the last 90 days and be in good financial standing.
- All remakes must include the original work; otherwise, the account will be charged.
We do not issue refunds—only credit vouchers or statement credits.
Need a Label to Send a Case?
Click below to generate your prepaid UPS return label. Use this label to send us your crown, implant, or denture case with ease.
Important Reminders:
- Securely package all items to prevent damage during transit.
- Include your RX form or case number inside the box.
- Drop off at any UPS location or schedule a pickup for added convenience.
Have Questions?
Contact our staff with any questions you may have and we will help you prepare to send us your case.